Vice President of Client Service

13 hours ago


Washington DC USA, United States BNY Full time
Job Title: Vice President, Client Service I

At BNY, we're seeking a seasoned professional to join our Loan Administration Services team as a Vice President, Client Service I. This role is located in Pittsburgh, PA, and offers a hybrid work arrangement.

Key Responsibilities:
  • Lead a team of client service professionals in providing exceptional support to major clients, addressing complex operational and technical issues, and ensuring requests are executed.
  • Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
  • Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY, assuming client onboarding and/or risk management responsibilities as needed.
  • Resolve complex or non-routine client issues or inquiries, using in-depth knowledge of client issues and needs to contribute to business development efforts.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years of total work experience, preferably in client service/operations within financial services.
  • Corporate Trust background strongly preferred, with CLO/CDO background and SOLVAS experience also highly valued.
  • Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
What We Offer:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey, focusing on your health, fostering personal resilience, and reaching your financial goals as a valued member of our team.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.



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