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Front Desk Associate

2 months ago

Las Vegas, Nevada, United States Hilton Grand Vacations Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hilton Grand Vacations. As a Front Desk Clerk, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a positive experience.

Key Responsibilities:
  • Check-in and check-out guests, responding to their requests and resolving any issues in a timely and professional manner.
  • Manage reservations, updates, and cancellations, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a secure environment.
  • Provide information on resort amenities, services, and local attractions, promoting our brand and exceeding guest expectations.
  • Collaborate with housekeeping and maintenance teams to resolve guest requests and ensure a seamless experience.
  • Prepare and restock the front desk with supplies, maintaining a clean and organized workspace.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to multitask, prioritize tasks, and adapt to changing situations.
  • Previous experience in customer service, hospitality, or a related field is preferred.
  • Bilingual skills are a plus.
About Us:

Hilton Grand Vacations is a leading hospitality company that offers a unique blend of luxury and convenience. We are committed to providing exceptional service, creating memorable experiences, and fostering a culture of work-life balance. As a member of our team, you will have access to competitive benefits, opportunities for growth and development, and the chance to make a real difference in the lives of our guests and owners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.