Tax Office Manager

4 weeks ago


Hyattsville, Maryland, United States H&R Block Full time
Job Title: Tax Office Manager

About the Role:

We are seeking a highly motivated and experienced Tax Office Manager to lead our team of tax professionals. As a Tax Office Manager, you will be responsible for managing the day-to-day operations of our tax offices, including staffing, logistics, and client growth targets.

Key Responsibilities:

- Manage office staffing, operations, and logistics for multiple offices
- Partner with the District General Manager to create and implement office-level growth plans and client growth targets
- Assist DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Requirements:

- People management experience, with the demonstrated ability to grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
- Computer proficient with the ability to use MS Office
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

About Us:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

Why Work for Us:

We offer a range of benefits to support your total well-being, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also offer a range of discounts on everyday items and services.

What You'll Bring to the Team:

- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Partner with the District General Manager to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
- Assist DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
- Travel between offices as required
- May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
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