Workday Technical Manager

3 weeks ago


Hyattsville, Maryland, United States University System of Maryland Office Full time
PURPOSE OF POSITION
The Workday Technical Manager is responsible for leading a team of experts in Workday security, integrations, and reporting. This role requires a high level of expertise in Workday applications that cross HR, finance, payroll, and Adaptive.

RESPONSIBILITIES

Service Operations and Customer Support:

Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience.
Maintains documentation of cross-application-related system configurations, processes, and changes.
Supports training efforts for tenants and cross-application activities.
Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
Liaises with appropriate central and campus compliance and data privacy leads.
Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

Technology Advancement:

Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions' goals.
Advises on best practices for optimizing the use of Workday cross-application features.
Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, and the overall performance of Workday.
Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities.
Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.

Leadership:

Serves as a key liaison with third parties and other internal stakeholders supporting automation.
Works with campus stakeholders and the user community to identify and scope process and system improvement.
Works with the executive director to facilitate the cross-application governance groups and prioritization of processes.
Leads and supervises projects and activities to implement best practices and drive business growth.

BENEFITS

Comprehensive medical, dental, and vision coverage with flexible spending accounts.
Mandatory and supplemental retirement plans with major providers like Fidelity and TIAA.
Optional term life and AD&D benefits through MetLife.
Tuition remission for employees and their families.
Free professional development conferences and unlimited LinkedIn Learning access.
Membership eligibility for SECU, Maryland's largest credit union.
Free counseling, legal, financial, and work-life support services through the Employee Assistance Program (EAP).

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