Service Operations Manager

13 hours ago


Saratoga Springs, New York, United States Trek Bikes Full time
Job Title: Service Manager

A bit about us

Trek Bikes is a dynamic and innovative company that offers an amazing work environment, competitive benefits, and opportunities for growth and development. We're passionate about building products we love, providing exceptional customer service, and making a positive impact on the world.

As a Service Manager at Trek Bikes, you'll be responsible for leading the Service Center team and ensuring that every customer has an exceptional experience. You'll be the primary service advisor, integrating the sales and service experience, and holding your team accountable for delivering Trek's signature hospitality.

Key Responsibilities:

  • Lead the Service Center team and ensure that every customer has an exceptional experience
  • Integrate the sales and service experience, ensuring seamless communication and collaboration between teams
  • Hold team members accountable for delivering Trek's signature hospitality
  • Train and develop team members to ensure they have the skills and knowledge needed to succeed
  • Manage and control service costs, ensuring that the Service Center operates efficiently and effectively
  • Keep service orders organized, ensuring that every customer's needs are met
  • Ensure a clean and efficient department, maintaining a high level of quality and customer satisfaction
  • Take an active lead in ensuring the right bikes are built and delivered to the sales floor and customers

Requirements:

  • 3+ years of bicycle service center experience
  • Excellent communication and leadership skills
  • Ability to motivate and develop team members
  • Proactive approach to staying up-to-date on industry changes and trends
  • Commitment to delivering the best possible experience for every customer

What We Offer:

  • Competitive hourly rate: $22.00 - $25.00
  • Flexible and fun company culture
  • Competitive health care, including PPO & HDHP medical plan options, dental insurance, and vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance and optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
  • Employee discounts on all products
  • Deep partner retail discounts

Trek Bikes is an Equal Employment Opportunity (EEO) Employer. We strictly prohibit discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.



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