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Branch Operations Manager

2 months ago

Saratoga Springs, New York, United States Trustco Bank Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Trustco Bank. As a key member of our branch operations team, you will be responsible for overseeing the efficient operation of the branch, ensuring all operational functions are completed and properly performed by staff, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Provide above-standard customer service through personal contact with customers and prospects, adhering to company policy.
  • Branch Management: Manage the branch and supervise tellers in the absence of the Branch Manager, ensuring seamless operations and high-quality customer service.
  • Sales and Marketing: Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Operations: Oversee the efficient operation of the branch, including opening tills, managing cash handling, and ensuring compliance with established policies and procedures.
  • Training and Development: Continuously build proficiency in banking principles and sales techniques by attending internal and external training, and completing continuing education courses.
Requirements
  • Education: High school diploma or equivalent education or experience.
  • Experience: Supervisory experience, customer service experience, cash handling experience, and effective verbal communication skills.
  • Skills: Well-organized, ability to manage multiple tasks, and ability to work well in small groups.
Preferred Qualifications
  • Education: Bachelor's degree.
  • Experience: Previous banking experience.
Work Environment

The work environment is typical of a retail banking environment, with ambient room temperatures, lighting, and traditional equipment. The physical demands of the job include lifting 10 to 20 pounds, standing for long periods, and using hands to operate office machines.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity/affirmative action employer. We are committed to providing equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.