Fitness Club Assistant Manager

2 weeks ago


Covina, California, United States Planet Fitness Full time
Assistant General Manager Job Description

We are seeking a highly motivated and customer-focused Assistant General Manager to join our team at Planet Fitness. As an integral member of our staff, you will play a key role in ensuring an exceptional member experience and contributing to the success of our club.

Key Responsibilities:
  • Assist in recruiting, hiring, training, and developing a high-performing staff.
  • Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Assist with staff management, providing backup support to the Club Manager as needed.
  • Schedule and supervise staff to ensure all shifts are regularly covered.
  • Ensure staff provides exceptional customer service at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Administer and process weekly employee payroll as needed.
  • Provide backup support for absent employees.
  • Lead by example, participating in front desk activities and greeting members and guests.
  • Answer phones in a friendly manner and assist callers with various questions.
  • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events.
  • Facilitate member requests and help resolve issues and questions.
  • Oversee cleanliness and maintenance of the club.
  • Ensure the safety of employees, members, and club property by identifying equipment or facility needs for repair and communicating with the Club Manager and Facilities Maintenance team.
  • Order supplies within the club's budget.
  • Track statistics and reports on a weekly, monthly, and annual basis.
  • Manage marketing efforts to ensure staff is aware and trained on promotions.
  • Make daily bank deposits as needed.
Requirements:
  • Must be 18 years of age or older and have a high school diploma/GED equivalent.
  • One year of customer service experience, preferably in a similar gym or retail environment.
  • Current CPR Certification required.
  • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Solid supervisory, diplomacy, and listening skills.
  • Hard working, enthusiastic, and energetic, with a passion for health and fitness.
  • Strong customer service and problem resolution skills.
  • Ability to work independently and as part of a team.
  • Must have a valid driver's license, acceptable driving record, and own reliable means of transportation.

We are an equal opportunity employer and welcome talent from all backgrounds and perspectives. Our commitment to diversity and inclusion is reflected in our Judgement Free Zone, where everyone feels welcome and valued.

We are committed to providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal.



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