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Strategic Accounts Field Service Representative
2 months ago
Carlisle SynTec is seeking a highly skilled Strategic Accounts Field Service Representative to join our Commercial Roofing team. This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. As a remote position, the Strategic Accounts Field Service Representative will create their schedule and work from home when not in the field.
Key Responsibilities- Provide Industry-Leading Technical and Customer Service: The Strategic Accounts Field Service Representative will provide technical and customer service for Carlisle SynTec's Commercial Roofing customer base, ensuring quality installations and driving demand for Carlisle commercial roof systems.
- Manage Job Starts and Interim Inspections: The Strategic Accounts Field Service Representative will schedule and complete final inspections for warranty issuance for Authorized Applicators.
- Provide On-Site Technical Assistance: The Strategic Accounts Field Service Representative will provide on-site technical assistance at start, during, or after installation of warranted projects.
- Educate and Promote Proper Installation: The Strategic Accounts Field Service Representative will educate and promote proper installation of Carlisle SynTec products and systems.
- Conduct Warranty Claim and Product Investigations: The Strategic Accounts Field Service Representative will conduct warranty claim and product investigations when required.
- Develop Strong Internal and External Working Relationships: The Strategic Accounts Field Service Representative will develop strong internal and external working relationships.
- Produce Detailed Written Reports: The Strategic Accounts Field Service Representative will produce detailed written reports and letters for internal and external distribution.
- Minimum High School Diploma and 3 Years of Construction or Commercial Roofing Related Experience
