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Customer Service Representative

4 weeks ago

Holyoke, Massachusetts, United States Trinity Solar Careers Full time
Job Summary

As a Customer Service Representative at Trinity Solar Careers, you will be responsible for delivering exceptional customer experiences from project inception to completion. You will provide professional and courteous communication with customers and across departments, ensuring seamless project execution and customer satisfaction.

Key Responsibilities
  • Develop strong positive working relationships with customers and colleagues.
  • Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
  • Utilize organizational and time management skills to prioritize and adjust daily tasks.
  • Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Requirements
  • Strong communication skills including the use of a call management system as well as text messaging and email.
  • Ability to mitigate customer concerns while arriving at the best positive outcome.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management.
  • Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
  • Experience in a fast-paced office environment is preferred.

About Us
Trinity Solar Careers is an Equal Opportunity Employer committed to diversity in the workplace. We offer a competitive compensation package, comprehensive healthcare benefits, paid training, and a generous PTO program.