Cosmetic Sales Specialist
2 weeks ago
Embrace Your Unique Talents at Work
At Macy's, Inc., we are dedicated to fostering a vibrant future through diverse representation. Our Mission Every One emphasizes the individuality of each team member. We value and invest in every person to cultivate growth, pride, and fulfillment. When we bring our authentic selves to work, it enhances our collective creativity and energy, benefiting everyone involved. Our achievements are rooted in collaboration with exceptional colleagues.
Role Summary
As a Cosmetic Sales Specialist, also referred to as a Beauty Product Consultant, your primary objective is to cater to the beauty requirements of our clientele to boost sales. You will act as both a product expert and a beauty aficionado, dedicated to ensuring our customers feel beautiful and self-assured. Your focus will be on developing a loyal customer base and fostering robust client relationships to achieve sales targets. You will embrace innovative selling techniques and will be adept at engaging with customers through virtual channels and phone communications. Your responsibilities will include providing personalized consultations, which may involve applying makeup and beauty products.
What We Offer
- An inclusive, dynamic, and enjoyable work atmosphere
- Competitive compensation and benefits grounded in equity principles
- Performance-based incentives and annual evaluations
- Employee discounts on merchandise
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Retirement savings plan with matching 401k contributions
- Employee Assistance Program for mental health and legal/financial support
- Resources for ongoing education, career advancement, and leadership training
- Paid time off
- Fully-funded educational benefits, potentially covering 100% of tuition, books, and fees
- Colleague Resource Groups and opportunities for community service
Key Responsibilities
- Welcome customers warmly and assist them with their needs
- Utilize your product knowledge to provide expert advice tailored to each customer's preferences
- Establish rapport with customers by introducing them to beauty products and uncovering their unique needs
- Demonstrate and educate customers on the application of beauty products
- Maintain organized displays, inventory storage, and restocking processes
- Leverage our clientele program to connect with customers, achieve sales objectives, and inform them about promotions and new product launches
- Participate in pre-selling and sales-enhancing events to boost sales and meet personal targets
- Stay updated with training through Macy's educational resources, including vendor training and virtual sessions as required
- Manage new arrivals, process damages, and select merchandise for vendor returns
- Utilize point-of-sale technology and applications to facilitate sales and fulfill customer orders
- Adhere to hygiene standards and asset protection protocols
Essential Skills
- Product Knowledge: Strong understanding of beauty products and the ability to provide expert guidance based on customer preferences.
- Communication: Comfortable engaging with customers through various channels, including virtual, phone, and in-person interactions.
- Sales Acumen: Ability to build customer relationships, meet sales goals, and engage in promotional events.
- Technological Proficiency: Capable of using point-of-sale technology and applications to assist in sales and order fulfillment.
- Commitment to Learning: Self-motivated to stay informed about beauty product knowledge and trends through Macy's educational resources.
- Makeup Application Skills: Ability to demonstrate and teach the use of beauty products through application on customers.
- Expertise: Proficient in vendor product lines and beauty trends, serving as a knowledgeable resource.
- Interpersonal Skills: Excellent ability to collaborate effectively with colleagues across various levels and departments.
- Team Collaboration: Work in partnership with the entire Beauty team to drive sales and enhance customer experiences.
Who You Are
- Passionate with a business-oriented mindset to thrive in a performance-driven environment
- Able to address customer concerns constructively and positively
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting
- Flexible availability, including evenings and weekends
- Enthusiastic about the beauty industry and dedicated to providing exceptional customer service
- Adaptable and capable of exercising sound judgment in uncertain situations
- Dependable attendance and punctuality with flexible scheduling
- At least one year of experience in customer service or sales is required
- Previous experience in cosmetic or fragrance sales is advantageous
Physical Requirements:
- Ability to stand or walk for extended periods (at least two consecutive hours)
- Frequent use of computers and handheld devices
- Physical tasks may include reaching, crouching, kneeling, and color vision
- This role involves lifting, moving, standing, reaching, and climbing ladders
- Must be able to lift and move items weighing up to 25 lbs.
About Macy's
This is an exciting time for a career at Macy's as we continue to focus on delivering memorable experiences for every customer, whether their journey begins online or in-store. Our roles in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a meaningful impact on your colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team.
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