Mortgage Operations Manager
3 weeks ago
Tomo's mission is to empower homebuyers by providing them with valuable information, expert advice, and cost-effective solutions. We strive to give our clients a competitive edge in the homebuying process.
Job SummaryWe are seeking a seasoned Mortgage Processing Manager to lead our mortgage operations team. As a key member of our team, you will oversee the processing, pre-underwriting, and pre-closing tasks, ensuring accuracy and compliance while fostering a customer-centric culture.
Key Responsibilities- Leadership & Team Management: Lead and mentor a team of Mortgage Loan Processors, providing guidance and support to ensure high performance and professional growth within the team.
- Process Oversight: Oversee all processing, pre-underwriting, and pre-closing tasks, ensuring adherence to guidelines and maintaining high standards of accuracy and compliance.
- Customer Relationship Management: Train team members on customer service skills, including effective communication, empathy, and professionalism in all interactions.
- Collaboration & Communication: Work closely with agents, customers, and internal teams to obtain necessary documentation and provide updates on loan status.
- Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
- Quality Assurance: Monitor and review pipeline performance to meet service level agreements and ensure quality submissions to Underwriting.
- Mortgage Expertise: Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
- Leadership: Proven track record in team management, with the ability to inspire and support team members to achieve organizational goals.
- Communication: Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
- Detail Orientation: Strong attention to detail and commitment to maintaining high quality standards.
- Customer-Centric: Demonstrated commitment to delivering an exceptional customer experience.
- Bachelor's Degree: Preferred but not required.
- Experience: 5+ years of experience in mortgage loan processing, specifically with purchase transactions.
- Team Management: 2+ years of experience managing a mortgage loan processing team.
- NMLS Registration: Ability to obtain and maintain NMLS registration.
- Byte Pro Software: Experience with Byte Pro software.
- Non-QM and Broker Transactions: Knowledge of Non-QM and broker transactions.
Compensation: The expected annual compensation for this position is between $85,000-$100,000 USD.
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