Watch and Jewelry Specialist

5 days ago


New York, New York, United States Richemont Full time
Job Title: Watch and Jewelry Consultant

At Piaget Americas, we are committed to fostering a diverse and inclusive work environment that celebrates individuality and promotes creativity. As a Watch and Jewelry Consultant, you will play a vital role in delivering exceptional client experiences and driving sales growth.

Key Responsibilities:
  • Meet and exceed sales targets while developing a loyal client base.
  • Identify and recruit new clients, providing personalized service and building strong relationships.
  • Assist clients with after-sales support, ensuring seamless service and driving sales.
  • Develop in-depth knowledge of Piaget creations to provide expert customer service.
  • Participate in boutique events to attract new clients and engage existing ones.
  • Stay up-to-date on client expectations and preferences, ensuring a refined luxury experience.
  • Collaborate with management to develop individual business strategies and implement best practices.
Clients' Treatment:
  • Provide exceptional customer service, exceeding client expectations at every opportunity.
  • Embody the refined luxury lifestyle of Piaget through impeccable service, attitude, and personal presentation.
  • Ensure the highest level of service and care for both clients and prospects.
  • Implement effective data capture and follow-up processes to build strong client relationships.
  • Build and maintain a local and international client database, fostering loyalty and driving sales.
  • Resolve client challenges promptly and professionally, investigating problems and developing solutions.
Boutique Operations:
  • Recommend improvements to management in all aspects of boutique operations and maintenance.
  • Attend and participate in all boutique meetings and trainings as required.
  • Support management in back-of-house and administrative operations as needed.
  • Demonstrate flexibility and adaptability in supporting the boutique with ad-hoc responsibilities.
  • Utilize boutique technology to facilitate sales and provide an omni-channel experience.

We offer a comprehensive benefits program, including medical, dental, and vision coverage, as well as income protection solutions and a 401(k) plan with employer match. Our total rewards package includes paid time off, a wellness reimbursement benefit, and access to the employee assistance program. We encourage employees to make a positive impact in their local communities through volunteer days off and supporting initiatives that drive change.



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