Director of Retail Operations

7 days ago


Goodlettsville, Tennessee, United States Dollar General Full time

Job Summary:

Dollar General Corporation is seeking a highly skilled and experienced Retail Regional Director to lead the activities of all stores within a designated area of operation. As a key member of the company's leadership team, this individual will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence across the region.

Key Responsibilities:

  • Lead store teams, including Area Managers and store management, to achieve sales growth, customer satisfaction, and operational excellence.
  • Develop and implement strategies to improve store performance, including sales growth, inventory management, and customer service.
  • Collaborate with cross-functional teams to drive business results, including merchandising, marketing, and supply chain.
  • Conduct regular store visits to assess performance, provide coaching and feedback, and identify opportunities for improvement.
  • Manage regional budgets, including labor, inventory, and operating expenses.
  • Develop and maintain relationships with key stakeholders, including store managers, area managers, and district managers.
  • Stay up-to-date on industry trends, competitor activity, and market conditions to inform business decisions.

Requirements:

  • Bachelor's degree (Master's preferred) with four+ years of multi-unit management experience and seven+ years of retail experience with full P&L responsibility.
  • Proven track record of driving sales growth, improving customer satisfaction, and achieving operational excellence.
  • Strong leadership and communication skills, with the ability to motivate and develop high-performing teams.
  • Ability to analyze complex data, identify trends, and make informed business decisions.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Competencies:

  • Drives results by identifying opportunities to improve performance.
  • Works efficiently by planning and organizing work to achieve goals and objectives.
  • Focuses on customers by anticipating customer needs, overcoming obstacles, and continually striving to improve customer satisfaction.
  • Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
  • Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
  • Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
  • Demonstrates adaptability by adjusting to changing business priorities.


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