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Retail Operations Supervisor
2 months ago
Store Opening and Closing Responsibilities: Oversee the opening and closing of the store in the absence of management, ensuring all necessary systems are initiated, cash handling is performed accurately, and both the sales floor and stockroom are prepared for daily operations. Responsible for managing deliveries by opening the back entrance of the store.
Transaction Management: Process product returns, void orders, customer refunds, and cash deposits to the safe. Provide change to cash registers as needed.
Customer Engagement: Deliver an exceptional customer experience by greeting customers and assisting them with their needs. Address customer inquiries and resolve issues to maintain a positive shopping environment.
Service Excellence: Model and promote best practices in customer service among team members, emphasizing key interpersonal skills such as greeting, maintaining eye contact, and demonstrating courtesy.
Operational Duties: Hold store keys to facilitate opening and closing as required. Assist and mentor team members in managing warehouse and vendor ordering processes, including receiving deliveries.
Sales Accountability: Ensure accurate registration of all sales transactions on assigned cash registers, including managing scanning errors, price checks, and voids.
Inventory Management: Support the manager in reviewing order exceptions and assist in reverse logistics. Maintain accurate inventory counts and ensure proper pricing and signage for products.
Compliance and Maintenance: Ensure adherence to local regulations regarding product handling and maintain the store's cleanliness and organization. Request repairs as necessary in the absence of management.
Training and Development: Participate in training sessions and complete required certifications. Stay updated on industry practices and company policies.
Communication: Act as a communication bridge between management and team members, relaying tasks and reporting any issues or customer complaints to management.