Executive Director

21 hours ago

Minneapolis, Minnesota, United States The Waters of Dillsboro-Ross Manor Full time
Job Summary

The Executive Director - Community Operations is responsible for planning, organizing, and directing the day-to-day business operations of The Waters of Dillsboro-Ross Manor. This position has accountability for budgeting and financial management, as well as all community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services.

Key Responsibilities
  • Leadership and Team Management
    • Leads, implements, sustains, and rewards a culture of wellbeing, teamwork, and respect for residents and team members.
    • Hires, retains, and leads a team of health care, hospitality, and business team members.
  • Financial Management
    • Manages community budget, including labor standards and community-level expenses.
    • Understands and manages profit-loss statements, maximizes revenues, and manages expenses.
  • Customer Service and Relations
    • Provides exceptional customer service, utilizing courtesy, dignity, and respect in all interactions.
    • Addresses escalated resident or guest complaints to ensure the highest level of customer service.
  • Event Planning and Coordination
    • Works with other community leaders to coordinate and manage special events.
Requirements
  • Education and Experience
    • Currently licensed as an Assisted Living Director in the state of Minnesota, or ability to obtain required.
    • Bachelor's degree in healthcare, hospitality services, finance, or related field preferred.
    • Minimum of three years' of relevant experience in customer-oriented leadership.
    • Previous experience in senior services preferred.
  • Knowledge, Skills, and Abilities
    • Possess compassion for and commitment to hospitality and service in elderly care.
    • Demonstrated ability to manage budgets, profit and loss statements, maximize revenue, and manage expenses.
    • Commitment to customer service and team member/resident wellbeing.
    • Strong leadership and management skills, including effective relationship building, business acumen, and communication.
    • Must exhibit a high degree of initiative and creativity, strong judgment, and professional ethics.
    • Strong organizational skills, with experience in negotiating and working toward mutually beneficial solutions.
    • Strong interpersonal skills with the ability to communicate effectively with a wide range of people and bring a positive attitude, enthusiasm, and energy to the role.

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