Product Support Specialist
2 weeks ago
About the Role:
Sustainable Talent is seeking a highly skilled Technical Support Engineer for PC Systems to join their team. As a Product Support Specialist, you will be responsible for providing top-notch technical support to customers and partners, ensuring seamless collaboration with software developers, program managers, and cross-functional teams.
Responsibilities:
- Investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
- Replicate Customer/End-user reported issues and provide timely communication to cross-functional groups.
- Analyze and reproduce issues reported by OEM customers and partners.
- Test NVIDIA products on customer-specific platforms to ensure compatibility.
- Develop and implement software tools that improve productivity.
Requirements:
- Bachelor or Master's degree in Computer Science, Electronics, Software Engineering, or equivalent experience.
- 5+ years of experience with 2+ years of customer support or software-hardware testing experience required.
- Deep understanding of the Windows OS and PC architecture.
- Strong analytical and problem-solving skills, excellent interpersonal skills, and ability to handle multiple projects independently.
- Good written and verbal communication skills are essential.
- Familiarity with NVIDIA GPU hardware and prior experience in PC Game Testing are strong pluses.
What We Offer:
Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer offering competitive pay, full benefits, PTO, and an amazing company culture.
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