Client Relations Specialist
1 week ago
Job Overview:
The Client Service Coordinator plays a crucial role in managing the flow of clients and their pets within the veterinary practice. This position is essential for enhancing the productivity of the veterinary team while ensuring effective communication with both clients and staff.
Key Responsibilities:
- Facilitate the movement of clients and their pets to guarantee optimal care.
- Enhance the efficiency of the veterinary medical team.
- Maintain clear and open communication with clients and team members.
- Oversee client and pet services in a friendly and organized manner.
- Promote client loyalty and encourage referrals.
Essential Duties:
- Market hospital services to attract new clientele.
- Direct clients and pets to ensure high-quality service.
- Optimize the number of pets attended to by the veterinary team.
- Deliver outstanding service and provide education to clients.
- Assist clients with necessary documentation and guidance.
- Handle financial transactions and perform administrative duties.
Qualifications:
- Strong customer service orientation.
- Excellent communication abilities.
- Effective time management skills.
- Proficient problem-solving capabilities.
- Familiarity with computer systems.
Work Environment:
- Involves significant computer usage.
- Comfortable working around animals.
- May require working beyond standard hours.
- Physical capability to manage pets and related equipment.
- Exposure to various workplace hazards.
Education and Experience:
- Preferred: High School Diploma.
- Desirable: Background in healthcare and experience in customer service.
About Our Organization:
Banfield Pet Hospital is committed to maintaining a drug-free and smoke-free workplace. We are an equal opportunity employer that values diversity and fosters a supportive environment where all individuals are treated with respect.
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