Client Engagement Associate

2 weeks ago

Dublin, Ohio, United States Banfield Pet Hospital Full time

Position Overview
If you are currently an associate, please apply through our internal career site. Log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Client Service Coordinator - JOB SUMMARY
The Client Service Coordinator (CSC) is responsible for managing the flow of clients and their pets within the facility, optimizing the efficiency of the veterinary medical team, ensuring effective communication with both associates and clients, and coordinating the care of clients and pets in a friendly, welcoming, and efficient manner. This role is crucial in encouraging clients to return and refer others.

Key Responsibilities
1. **Embody the Five Principles of Mars, Inc.**
- Demonstrate these principles in personal conduct and team interactions.
2. **Client Recruitment**
- Actively promote hospital services to attract new clients and manage the flow of clients and pets to ensure exceptional care and productivity of the veterinary team.
3. **Maximize Productivity**
- Ensure the hospital operates efficiently to accommodate the needs of wellness plan clients and increase the number of pets seen.
4. **Exceptional Client Service**
- Provide professional, efficient, and outstanding service consistently. This includes welcoming clients and pets, ensuring their comfort, and educating them about their pets' health.
5. **Client Education**
- Inform clients about Optimum Wellness Plans, preventative care, and hospital services.
6. **Administrative Support**
- Assist incoming clients with necessary documentation and ensure all pet information is accurately recorded. Provide outgoing clients with essential instructions, information, and invoices, while also managing retail sales and appointment scheduling.
7. **Financial Management**
- Maintain accurate financial records and follow proper procedures for opening and closing operations.
8. **Additional Duties**
- Perform other job-related tasks as assigned.

Core Principles
- **Quality**: The consumer is our priority, and quality is our commitment.
- **Responsibility**: We hold ourselves accountable and support each other’s responsibilities.
- **Mutuality**: Shared benefits create lasting relationships.
- **Efficiency**: We utilize resources wisely and focus on our strengths.
- **Freedom**: We require the freedom to innovate and the profits to sustain that freedom.

Qualifications and Skills
- **Leadership**: Demonstrates customer focus and builds peer relationships.
- **Integrity & Trust**: Acts with honesty and fosters trust.
- **Action Oriented**: Takes initiative and acts decisively.
- **Communication Skills**: Exhibits strong verbal and written communication abilities.
- **Client Service Skills**: Provides attentive and informative service to clients.
- **Organizational Skills**: Maintains order and effectively manages tasks.
- **Problem Solving**: Identifies issues and develops practical solutions.

Requirements
- Ability to manage multiple tasks efficiently and maintain composure under pressure.
- Strong written and verbal communication skills in English.
- Proficient in following detailed instructions and providing clear directions.

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