Administrative Support Specialist

6 days ago


Richmond, California, United States Commonwealth of Virginia Full time

About the Job

The Department of Medical Assistance Services (DMAS) is seeking a highly skilled Administrative Specialist to join our Appeals Division. As an Administrative Specialist, you will play a critical role in ensuring that language access requests and disability access accommodations are properly fulfilled in a timely manner.

Key Responsibilities

  • Collaborate with the DMAS Civil Rights Coordinator and the DMAS Civil Rights Compliance Specialist to monitor, track, organize, and fulfill language access requests and disability access accommodations.
  • Request translations in other languages, handle alternative format requests such as large print, and arrange for interpreters.
  • Oversee that all requests are properly fulfilled in a timely manner, are of high quality, and comply with legal requirements.
  • Document the costs to project the usage for the upcoming fiscal year.
  • Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity.

Requirements

  • Experience applying knowledge of programs, operations, and administrative policies and procedures in a setting such as a law office, court system, or government agency.
  • Considerable experience with technology, including Microsoft Office, for managing language access requests and disability access accommodations.
  • Considerable experience planning and coordinating administrative and support services.
  • Considerable experience gathering facts, analyzing findings, reaching logical conclusions, and recommending solutions to enhance program efficiency and compliance.
  • Considerable experience with specialized software for tracking and documenting language access and disability accommodation requests, as well as managing costs and projecting future usage.
  • Experience with interpretation and application of federal, state laws/regulations.
  • Experience in managing competing priorities and meeting deadlines.

About the Department

The Department of Medical Assistance Services (DMAS) is a state agency that provides healthcare coverage to low-income individuals and families. Our mission is to improve the health and well-being of Virginians through access to high-quality healthcare coverage.



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