Service Engagement Specialist I
2 weeks ago
Cox Communications, Inc.
Job Family Group
Customer Care Group
Job Profile
Customer Care Specialist I
Management Level
Individual Contributor
Flexible Work Option
Remote work available with residency in designated areas
Travel %
No travel required
Work Shift
Daytime hours
Compensation
Hourly pay rate is $23.75/hour. The hourly base rate may vary based on factors such as the final location of the position and the selected candidate's qualifications. Additional compensation may include commission and/or incentive programs.
Job Overview
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE - ACCOUNT SERVICES
This role offers remote work opportunities. Candidates must reside in specified regions.
At Cox Communications, we prioritize genuine connections. We are committed to linking people, from our customers to potential team members.
The position available is for a Call Center Customer Service Representative, which means you will be dedicated to ensuring customer satisfaction. We seek individuals who can assist our customers in resolving issues while keeping them engaged and satisfied with our services. Your role is crucial in making our customers feel valued and respected, ensuring every interaction reflects our commitment to service.
As a key player in our team, you will:
- Identify customer needs and recommend appropriate products and services.
- Handle billing adjustments, negotiate claims, and manage product exchanges.
- Address customer concerns while achieving goals in service, resolution, and sales.
- Stay informed about Cox Business offerings.
- Take ownership of the customer experience.
- Support internal sales representatives.
- Competitive pay and generous incentives, along with comprehensive benefits including 401k with company match, medical coverage, and more.
- A culture that recognizes and rewards your contributions, fostering an environment of support and collaboration.
- Endless career advancement opportunities across various innovative industries.
You are a collaborative team member who excels in customer interactions, instilling confidence in our services. You appreciate structure but also thrive in creatively solving challenges. Your multitasking abilities allow you to manage various responsibilities effectively.
Qualifications:
Minimum:
- High school diploma, GED, or relevant experience.
- At least 6 months of experience using computers and navigating multiple applications.
- A minimum of 1 year in a customer service role.
- Strong skills in delivering exceptional customer experiences and problem-solving.
- Ability to learn and adapt to new processes.
- Excellent communication and teamwork skills.
- Analytical skills to determine effective resolutions.
- Must be comfortable in a structured call center environment.
- Enthusiastic and personable demeanor.
About Us
Cox Communications is dedicated to creating meaningful connections. We have been evolving since 1898, focusing on innovation and growth while providing a supportive environment for our employees. Our divisions are at the forefront of technology and sustainability, and we are committed to building a better future.
Cox is an Equal Employment Opportunity employer, ensuring all qualified applicants receive consideration without regard to any characteristic protected by law.
Benefits
Employees are eligible for a minimum of sixteen hours of paid time off each month, in addition to several paid holidays throughout the year. Additional paid time off may be available for various reasons, including bereavement, jury duty, and parental leave.
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