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Customer Engagement Specialist

2 months ago

Wichita, Kansas, United States Indigo Books & Music Full time

Customer Experience Representative - Operations

Part-time | Retail Environment

Company Overview

At Indigo, we are passionate about storytelling and creating memorable experiences. We are constantly on the lookout for enthusiastic, customer-oriented individuals who can help us fulfill our mission across our various retail locations. Our dynamic culture thrives on creativity and a shared love for literature and art.

Our Values

We cherish books and all things beautiful.

We are recognized as Canada’s Cultural Department Store.

Books are at the core of our identity, and exceptional literature is just the beginning.

We adhere to the following principles:

  • We aim to bring joy to our customers with every interaction.
  • Our mission is to create delightful moments for our clientele.
  • We treat our colleagues as we would treat our cherished friends.
  • We motivate one another to achieve our highest potential.
  • We strive to foster creativity and innovation daily.
  • We actively contribute to the communities we serve.

Position Overview

In this role, you will help nurture an atmosphere that encourages genuine employee and customer interactions, guided by our mission to spread joy. You will exemplify the Indigo values by being authentic, seeking inspiration, and understanding your audience, while influencing customers through the narratives you share, connecting them to our brand.

Key Responsibilities

  • Assist in the daily operations of the store, including early morning or late evening shifts.
  • Conduct inventory checks, restock merchandise, manage returns, and organize incoming products.
  • Implement merchandising standards to create an inviting and engaging shopping environment.
  • Foster a warm and welcoming atmosphere for customers.
  • Enhance customer experiences by adding joy to their visits.
  • Utilize our products to narrate compelling stories.
  • Engage with customers on the sales floor to build connections.
  • Curate personalized product selections for each customer interaction.
  • Exemplify Indigo’s High Performance Characteristics.
  • Stay informed about new products, promotions, and initiatives.
  • Contribute to a culture where health and safety are prioritized, ensuring everyone’s well-being.
  • Respond promptly to customer feedback and take ownership of service quality.
  • Encourage self-development and provide constructive feedback to peers and leadership.
  • Share insights with the leadership team on enhancing employee and customer experiences.

Qualifications

  • Experience in specialty retail or a similar environment is preferred but not mandatory.
  • Flexibility, adaptability, and a willingness to learn across various store functions.
  • Commitment to delivering an outstanding employee and customer experience.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
  • Availability for a flexible schedule, including evenings, weekends, and holidays as needed.
  • Bilingualism (French/English) is required for positions in specific regions; additional languages are an asset.