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Hotel Operations Manager

2 months ago

Charlotte, North Carolina, United States Drury Hotels Full time

**About Drury Hotels**

Drury Hotels is a family-owned and operated hotel system that honors and enhances the Drury legacy of world-class hospitality excellence. We provide a place to feel welcome, happy, and at home for our guests.

**Job Summary**

We are seeking an experienced Hotel Operations Manager to join our team. As a key member of our Hotel Operations Leadership team, you will be responsible for assisting and supporting hotel properties and staff in assigned regions.

**Key Responsibilities**

• Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.

• Train, develop, and coach team members to achieve success in their roles.

• Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards.

• Lead, coach, and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.

• Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.

• Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.

• Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.

**Requirements**

• A positive, can-do attitude is required.

• A Bachelor's degree in hospitality, business, or a related field is preferred.

• Minimum of one year of supervisory experience with demonstrated leadership success.

• Hotel-specific experience is preferred.

• Ability to travel up to 75%.