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2 months ago
About the Role:
As a key member of the Drury Hotels Hotel Operations Leadership team, you will play a vital role in supporting our vision, core values, and goals by taking exceptional care of our team members who take exceptional care of our guests.
Key Responsibilities:
- Assist and support hotel properties and staff in assigned regions in a variety of ways.
- Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest and train, develop, and coach team members to achieve success in their roles.
- Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards, hiring the right team members with the right attitude for the right position, and leading, coaching, and developing team members in all areas of the hotel.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
- Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
- Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
Requirements:
- A positive, can-do attitude is required.
- Bachelor's degree in hospitality, business, or a related field is preferred.
- Minimum of one year of supervisory experience with demonstrated leadership success.
- Hotel-specific experience is preferred.
- Ability to travel up to 75%.
