Call Center Specialist

3 days ago


Austin, Texas, United States United Heritage Credit Union Full time
Customer Service Representative Opportunity

We are looking for a highly skilled and motivated individual to join our team as a Customer Service Representative at United Heritage Credit Union. In this role, you will have the opportunity to work with a wide variety of internal and external clients, providing effective interpersonal communication and team skills.

About the Job

This is a remote position working from home on Mondays, Wednesdays, and Fridays, with in-person shifts at our Headquarters location in North Austin on Tuesdays and Thursdays. You will be responsible for answering an average of 60-100 incoming calls daily, averaging a 3-5-minute talk time, and delivering superior customer service to our members regarding UHCU products and services.

Requirements
  • High school diploma or GED equivalent required.
  • Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
  • Fluency in English and Spanish is highly preferred.

The ideal candidate will possess excellent problem-solving skills, strong attention to detail, and the ability to work collaboratively with a team.

What We Offer
  • Competitive salary: $50,000 - $70,000 per year (estimated)
  • Comprehensive benefits package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)


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