English and Spanish Call Center Agent

3 days ago


Austin, Texas, United States Call Center Haven Full time
Job Description:
The customer service representative will be responsible for handling inbound and outbound calls, providing exceptional customer service in both English and Spanish, and maintaining accurate records of all interactions with customers in our CRM system. The ideal candidate will have proven experience in a call center or similar high-volume environment and excellent verbal and written communication skills.

Responsibilities:
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Provide exceptional customer service in both English and Spanish.
  • Maintain accurate records of all interactions with customers in our CRM system.


Requirements:
  • High school diploma or equivalent; additional certification or training in customer service is a plus.
  • Reliable internet hard-wired connection, Windows 10 or higher computer, and a quiet workspace for remote work.


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