Austin Based Call Center Representative
2 weeks ago
Key Responsibilities:
- Respond to phone calls from Medicaid Providers.
- Assist with problem resolution as needed.
- Document all encounters in online logs.
- Transfer callers to other Call Center units when necessary.
Work Environment:
This role requires you to be available for any 8-hour shift from 7 am to 7 pm, with flexibility to adapt to changing business needs. As a local candidate, you must not have any visa restrictions or requirements for relocation. The work location is Austin, TX.
Compensation:
The estimated annual salary for this position is $43,000 - $53,000, based on your experience and qualifications. You will also receive a competitive salary package, commensurate with your experience.
Requirements:
To be successful in this role, you must have a high school diploma or equivalent, with a minimum 1 year of customer service experience, preferably in a call center environment. You should also possess excellent communication, problem-solving, and time management skills. Ability to work in a fast-paced environment with minimal supervision is essential.
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