Retail Customer Support Representative

2 weeks ago

Loveland, Colorado, United States The Sherwin-Williams Company Full time

This role is vital to the prosperity of our retail operations. Client Relations Associates collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly resolving any client issues and ensuring optimal customer satisfaction while remaining informed about product features and upholding the high quality and visual standards of our offerings.

Full-time position available

Benefits Overview:

For Part-Time roles:
This position qualifies for health benefits, including prescription savings and virtual healthcare consultations, retirement and savings options, and more. Additional perks encompass a generous leave package, which includes vacation, holidays, and military leave, among other benefits.

For Full-Time roles:
This position is eligible for comprehensive health benefits, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability insurance, retirement and savings plans, and more. Additional benefits include a generous leave package, which encompasses personal leave, paid parental leave, medical leave, vacation, holidays, and more.

  • Ensure exceptional levels of customer satisfaction through outstanding sales service
  • Assist clients both in-person and via phone by identifying needs and presenting appropriate products and services
  • Establish productive trust relationships with wholesale and retail clients
  • Accurately process sales transactions in accordance with policies and procedures
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis
  • Maintain accurate work order files and formulas
  • Retrieve appropriate products from the sales floor or warehouse
  • Tint and mix products as required to meet customer specifications
  • Restock shelves and arrange displays
  • Clean store equipment
  • Assist with loading/unloading delivery vehicles
  • Support in making deliveries as necessary
  • Maintain assigned areas in an in-stock and presentable condition
  • Stay knowledgeable about products offered and discuss available options
  • Adhere to inventory control procedures
  • Propose strategies to enhance sales
Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If currently employed by Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance evaluation
  • If currently employed by Sherwin-Williams, you must have completed all required HR Cloud eLearning courses for your current position
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License
  • Hold at least a High School diploma or GED
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role
  • Previous experience selling paint and related products is advantageous
  • Experience operating tinting and mixing equipment is preferred
  • Ability to read, write, comprehend, and communicate in more than one language is a plus
  • Ability to read, write, comprehend, and communicate in Spanish is a plus

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