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Customer Service Representative

2 months ago

Loveland, Colorado, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Product Knowledge: Determine customer needs and present relevant products and services
  • Relationship Building: Build strong relationships with wholesale and retail customers, fostering trust and loyalty
  • Sales Transactions: Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Sales Performance: Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Inventory Management: Maintain accurate work order files and formulas
  • Store Maintenance: Pull products from the sales floor or warehouse as needed, tint and mix products to customer specifications, stock shelves and set up displays to maintain a visually appealing store environment
  • Equipment Maintenance: Clean store equipment and maintain a clean and organized workspace
  • Logistics: Load and unload delivery trucks, assist with deliveries as needed
  • Store Appearance: Maintain in-stock and presentable condition of assigned areas
  • Product Knowledge: Stay up-to-date on products offered and discuss available options with customers
  • Inventory Control: Comply with inventory control procedures
  • Sales Growth: Contribute to sales growth by suggesting ways to improve sales
Requirements
  • Age Requirement: Must be at least 18 years of age
  • Work Authorization: Must be legally authorized to work in the country of employment
  • Physical Demands: Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Availability: Must be willing to work all scheduled hours, including evenings and weekends
  • Performance Appraisal: Must have received at least a "meets expectations" rating on their most recent performance appraisal (if internal to Sherwin-Williams)
  • HR Cloud eLearning: Must have completed all required HR Cloud eLearning courses (if internal to Sherwin-Williams)
Preferred Qualifications
  • Driver's License: Valid, unrestricted driver's license
  • Education: High School diploma or GED
  • Experience: At least one year of experience working in a delivery, retail, or customer service position
  • Product Knowledge: Previous experience selling paint and paint-related products
  • Equipment Operation: Previous experience operating tinting and mixing equipment
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language
  • Spanish Language Skills: Ability to read, write, comprehend, and communicate in Spanish