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Customer Service Representative

2 months ago

Loveland, Colorado, United States Lightning eMotors, Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lightning eMotors, Inc. as a Service Coordinator. This role will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Initiate and coordinate automotive services, including determining required services and communicating with customers.
  • Determine and document reported problems, including symptoms, descriptions, and maintenance records.
  • Prepare repair orders and communicate services required/requested.
  • Build and maintain customer relationships through clear communication, resolution plans, and expected completion times.
  • Maintain detailed vehicle records, capturing problems reported, corrective actions, and ensuring accurate information in the service database.
  • Establish and maintain vendor relationships.
  • Troubleshoot problems and conduct root cause analysis to prevent reoccurrences.
  • Participate in educational opportunities and foster a culture of safety and compliance.
Requirements
  • Associate's degree in Business, Business Management, Communication, or related field; or equivalent work experience as a service supervisor or coordinator.
  • Minimum 1 year of customer service experience or service advisor role.
  • Advanced computer and data-entry skills; proficiency with Microsoft Office Suite, service tracking software, and basic networking.
  • Ability to work overtime, evenings, or weekends as needed to support customer-base.
  • Valid driver's license with a safe driving record.
Preferred Qualifications
  • Bachelor's degree in Supply Chain/Logistics Management, Business, Communication, or other related field.
  • 2+ years in customer service; service advisor role highly preferred.
  • Demonstrated experience in equipment, vehicle, or technology maintenance.
  • Experience in automotive, manufacturing, or technology industries.
  • Demonstrated experience with vehicle service or ERP software programs.
Benefits
  • Medical, Dental, Vision insurance.
  • Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan).
  • 401(k).
  • Paid time off (accrued).
  • Paid holidays.
  • Short and Long-term disability.
  • Life insurance.
  • Employee assistance program.