Technology Change Coordinator
2 weeks ago
Abacus is seeking a skilled Change and Release Manager to join our dynamic team. This role is pivotal in ensuring the seamless execution of technology releases, with a focus on enhancing release quality and operational efficiency.
Key Responsibilities
- Collaborate with technology teams to establish and refine release management processes, including the development of comprehensive checklists and a RACI matrix to clarify roles and responsibilities.
- Engage proactively with project teams to gain insights into upcoming releases, ensuring that all preparatory work is completed ahead of schedule.
- Communicate release details effectively, including the creation of a release calendar and timely notifications regarding Go/No-Go decisions.
- Facilitate meetings for major releases, ensuring all stakeholders are aligned and prepared for deployment.
- Document and analyze post-release issues, tracking resolutions and identifying trends for continuous improvement.
- Drive enhancements in release preparation and execution, working closely with technology teams to address any gaps in performance.
- Establish key performance indicators for release management and report on progress to senior leadership.
- Continuously improve the release management function at Abacus, prioritizing quality while optimizing delivery timelines.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 5 years of experience in a technology-focused organization.
- At least 2 years of experience in a release management role or a similar capacity involving release oversight.
- Proficiency in Agile methodologies and experience transitioning from Waterfall to Agile frameworks.
- Strong analytical skills with the ability to navigate complex topics.
- Familiarity with application and infrastructure technologies.
- Excellent verbal and written communication skills.
- Intermediate proficiency in Microsoft Office Suite.
- Ability to manage multiple priorities effectively.
- Proven track record of fostering positive relationships with customers and team members.
Preferred Qualifications
- ITIL certification.
- Experience in project management.
- Familiarity with ServiceNow and JIRA for change and release management.
- Knowledge of DevOps tools for deployment.
- Hands-on experience with change and release deployments.
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