Customer Experience Specialist

3 weeks ago


Lombard, Illinois, United States Sbarro Yorktown Mall #3560 Full time

About Sbarro Yorktown Mall #3560

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We are a renowned Italian-American restaurant chain, serving mouth-watering pasta, salads, and XL NY slices. Our team is passionate about delivering exceptional customer experiences.

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Job Summary:

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We are seeking a highly motivated Customer Experience Specialist to join our team at Sbarro Yorktown Mall #3560. In this role, you will be responsible for providing top-notch service to our guests, ensuring their satisfaction with every visit. As a key member of our front-line staff, you will play a vital role in maintaining the high standards of quality and hospitality that Sbarro is known for.

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About the Role:

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As a Customer Experience Specialist, you will be the face of Sbarro, interacting with guests, answering questions, and resolving any concerns they may have. You will be working closely with our kitchen staff to ensure that all orders are prepared to perfection and delivered to our guests in a timely manner. Your attention to detail, ability to multitask, and strong communication skills will be essential in providing an exceptional dining experience for our customers.

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Key Responsibilities:

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  • Front-Line Service: Greet guests, take orders, and serve food and beverages in a friendly and efficient manner.">
  • Order Preparation: Ensure that all orders are prepared accurately and delivered to guests in a timely manner.">
  • Guest Satisfaction: Resolve any guest complaints or concerns promptly and professionally.">
  • Team Collaboration: Work closely with kitchen staff to ensure seamless order preparation and delivery.">
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Requirements:

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  • Age Requirement: Must be at least 16 years old.">
  • Education: High school diploma or equivalent required.">
  • Previous Experience: Previous experience in the food industry is preferred but not required.">
  • Skill Set: Excellent communication and interpersonal skills, ability to work well under pressure, and basic mathematical skills.">
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Benefits:

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  • Paid Vacation: Enjoy paid time off to relax and recharge.">
  • Paid Sick Leave: Take care of yourself when needed.">
  • Employee Meal Perks: Enjoy complimentary meals on shift.">
  • Health Insurance: Receive comprehensive health insurance coverage.">
  • Dental Insurance: Enjoy affordable dental insurance options.">
  • Vision Insurance: Protect your vision with comprehensive coverage.">
  • Critical Illness Insurance: Receive financial support in case of a critical illness.">
  • Short-Term Disability Insurance: Receive benefits in case of short-term disability.">
  • Long-Term Disability Insurance: Enjoy long-term disability benefits.">
  • Accidental Death and Dismemberment Insurance: Receive benefits in case of accidental death or dismemberment.">
  • Life Insurance: Enjoy comprehensive life insurance coverage.">
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Estimated Salary: $12 - $15 per hour, depending on experience.

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Working Hours: Flexible scheduling available, including weekends and holidays.

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Location: Sbarro Yorktown Mall #3560, Lombard, IL 60148.



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