Senior IT Support Specialist

3 days ago


Lombard, Illinois, United States Burwood Group, Inc Full time
About the Role

This position is a fantastic opportunity to work as a Senior IT Support Specialist or Infrastructure Engineer in our dynamic Operations Team at Burwood Group, Inc.

Job Summary:

We are seeking an experienced and passionate professional to join our team. As a key member of our Operations Team, you will be responsible for delivering exceptional customer support and services. Your primary focus will be on resolving technical issues related to network infrastructure, unified communications, and cloud technologies.

You will also have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure, ensuring timely resolution of technical issues.

Key Responsibilities:
  • Directly answering customer inquiries by phone, email, or ticket
  • Resolving issues related to network infrastructure, unified communications, and cloud technologies
  • Monitoring and responding to active events in urgent matters
  • Ensuring tickets are addressed and brought to resolution within specified SLAs
  • Writing knowledge base and runbook articles for the Operations team and customers
  • Providing feedback on operations process for continuous improvement
Qualifications:
  • Strong background in customer service and technical support
  • Advanced knowledge of network infrastructure, unified communications, and cloud technologies
  • Ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and problem-solving skills
  • Industry-accepted certifications such as Network+ or CCNA, or comparable experience
What We Offer:
  • A competitive estimated salary of $73,000 - $90,000 per year
  • A generous vacation policy
  • 401(k) and Roth 401(k) savings plan, complete with a company match
  • Health, dental, and vision insurance
  • Life and accident insurance
  • Short and Long-Term Disability coverage
  • Mental wellness programs
  • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
  • Learning opportunities in support of career development
About Us:

Burwood Group, Inc. is an innovative and culture-driven industry leader that helps companies use and manage technology to transform business and improve outcomes. Our commitment to diversity and inclusion makes us a welcoming place for talented professionals from diverse backgrounds.



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