Patient Services Coordinator
3 weeks ago
The Patient Services Specialist plays a vital role in ensuring the smooth operation of our medical office. This individual will be responsible for scheduling appointments, maintaining patient records, and performing various clerical tasks. Their work will enable our physicians and clinical staff to focus on providing specialized care to our patients.
Key Responsibilities- Gather pre-admission information from hospitals, patients, or family members for scheduled appointments.
- Obtain financial updates, document them in the billing system, complete forms, and obtain signatures as required.
- Update patient information, provide support services to patients and medical staff, and locate path reports, outside medical records, and radiology reports as needed.
- Refer patients to financial counselors when alerted by the billing system or if they have billing questions.
- Contact social workers for assistance with patient needs such as lodging, transportation, medication requests, or other social worker requests.
- Forward medical records requests to the centralized medical records department.
- Schedule referring and future physician appointments as requested by physicians, including sending required records for referring appointments.
- Ensure patient initial appointments/schedules are up-to-date and in the computer.
- Investigate all "no shows," document reasons, and make appropriate follow-up.
- Reschedule cancelled appointments, ensuring all patients have follow-up.
- Maintain daily written or electronic documentation of completed work for monthly reports.
- Conduct daily research of expired patient information, update EMR or billing systems, and notify physicians and medical records as required.
- Greet, screen, schedule, and direct patients, ensuring they are queued for services and advising nurses and radiation therapists of their arrival.
- Prepare and process correspondence, answer routine medical inquiries, and draft letters.
- Serve as the custodian of the front office multi-function device.
- Prepare and mail new patient packets with the CARTI booklet to new patients.
- Cross-train and learn other clinics.
- Process EMR messages and worklist queues.
- High school graduate or GED.
- Associate degree in business administration or a secretarial program preferred.
- Current valid Arkansas driver's license.
- Minimum of 1 year of customer service work experience required, with medical office setting skills preferred.
- Competent in EMR systems preferred.
- Strong knowledge of medical terminology and office procedures.
- Excellent computer and other basic office equipment skills.
- Knowledge of grammar, spelling, and punctuation.
- Skilled in time management and organization.
- Ability to read, understand, and follow oral and written instructions.
- Ability to communicate clearly and concisely.
- Ability to establish and maintain effective working relationships with patients, team members, and the public.
This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.
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