Guest Services Associate

2 weeks ago


Lyon, Auvergne-Rhône-Alpes, United States Holiday Inn Express McCook Full time
Overview:

We are looking for a personable and detail-oriented Guest Services Associate to become a part of our team at Holiday Inn Express McCook. The Guest Services Associate will play a crucial role in delivering outstanding customer service to our visitors. This position involves managing guest arrivals and departures, responding to inquiries, and performing various administrative duties. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction while thriving in a dynamic work environment. Availability for weekend and evening shifts is required.

Key Responsibilities:
  • Manage guest arrivals and departures, ensuring accurate reservation verification and payment processing.
  • Respond to and direct phone calls, including taking messages and facilitating call transfers as necessary.
  • Perform a range of administrative tasks, including organizing tours and activities, managing incoming mail and packages, and maintaining precise records.
  • Keep the front desk area tidy and well-organized at all times.
  • Deliver exceptional customer service to guests, addressing inquiries and resolving complaints effectively.
  • Undertake additional responsibilities as assigned.
Required Qualifications:
  • Exceptional communication and customer service abilities.
  • Capability to multitask and manage a high-volume workload efficiently.
  • Familiarity with computer systems and software, including Microsoft Office and property management applications.
  • Proficiency in English is mandatory; knowledge of additional languages is advantageous.
Benefits:
  • Competitive compensation package.
  • Paid time off.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan (for US employees), Employer RRSP match (for Canadian employees).
  • Opportunities for professional growth and development.
  • A positive and encouraging workplace culture.
Please visit our careers page to explore more job opportunities.

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