Receptionist
2 months ago
Lyon, Auvergne-Rhône-Alpes, United States
Holiday Inn Express McCook
Full time
Overview: We are looking for a welcoming and detail-oriented Guest Services Associate to become a part of our team at Holiday Inn Express McCook. The Guest Services Associate will play a vital role in ensuring a positive experience for our visitors by managing guest arrivals and departures, responding to inquiries, and performing various administrative duties. The ideal candidate will possess excellent interpersonal skills and demonstrate the ability to thrive in a dynamic environment. Availability for weekend and evening shifts is essential.
Key Responsibilities:
- Manage guest arrivals and departures, confirming reservation information and processing payments
- Respond to and direct phone calls, including taking messages and transferring calls as necessary
- Perform various administrative functions, including scheduling activities, managing incoming mail and packages, and maintaining accurate records
- Ensure the front desk area remains tidy and organized at all times
- Deliver outstanding customer service to guests, addressing inquiries and resolving issues effectively
- Complete additional tasks as required
- Exceptional communication and customer service abilities
- Capability to manage multiple tasks and work under pressure
- Familiarity with computer systems and software, including Microsoft Office and hotel management software
- Proficiency in English is mandatory; knowledge of additional languages is advantageous
- Attractive salary package
- Paid leave
- Health, dental, and vision coverage
- Retirement savings plan (US only), Employer RRSP match (Canada only)
- Opportunities for professional growth
- Supportive and positive workplace culture
