Product Support Quality Engineer

4 days ago

New Bremen, Ohio, United States Crown Equipment Corporation Full time

About Crown Equipment Corporation

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient, and ergonomic lift truck possible to lower their total cost of ownership.

Job Summary

We are seeking a highly skilled Product Support Quality Engineer to join our team. In this role, you will be responsible for reducing warranty claims and minimizing the Company's overall warranty expense while improving customer satisfaction.

Key Responsibilities

  • Conduct root cause analysis to identify and recommend process/product changes to reduce warranty claims.
  • Monitor warranty trends and drive action on cross-product warranty issues.
  • Establish and report on warranty key performance indicators.
  • Gather voice of customer product data to drive activity across multiple departments.

Requirements

  • Four-year college degree plus 4 years' experience.
  • Experience with sensitive customer interface required as well as problem-solving skills and project management experience.
  • Strong, influential presentation and communication skills required.
  • Ability to work/collaborate effectively across multiple cross-functional groups required.
  • Mechanical aptitude: ability to learn technical aspects of product required.
  • Excellent computer literacy: Microsoft Word, Microsoft Excel, and presentation development in Microsoft PowerPoint required.
  • Business Process Development: Experience in developing and mapping new business processes highly desired.
  • ASQ (or equivalent) Certified Quality Engineer, Reliability Engineer, and/or Six Sigma Greenbelt desired.
  • This position requires an individual with the flexibility to commute to, and work at various Company and supplier locations (less than 25% travel per year).

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

  • Product Support Quality Engineer

    3 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is seeking a Product Support Quality Engineer to join our team. As a key member of our product support team, you will be responsible for reducing warranty claims and improving customer satisfaction.Key Responsibilities:Facilitate product team warranty reduction activities and perform root cause analysis.Recommend...

  • Quality Assurance Engineer Intern

    2 weeks ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Quality Engineering Co-op OpportunityCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...

  • Quality Assurance Engineer Intern

    4 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    **Quality Assurance Engineer Internship Opportunity**Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their...

  • Production Support Specialist

    4 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is seeking a highly motivated and detail-oriented Production Support Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the efficient and safe movement of materials and products throughout our facility.Responsibilities:• Load and unload parts from production...

  • Product Development Manager

    4 weeks ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Title: Engineering ManagerCrown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Engineering Manager to join our team. As an Engineering Manager, you will be responsible for leading a team of engineers in the development of vehicle systems and software.Key Responsibilities:Lead a team of...

  • Product Development Manager

    1 day ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Summary:Crown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Engineering Manager to lead our product development team. As a key member of our engineering organization, you will be responsible for developing and implementing product strategies, managing cross-functional teams, and ensuring...

  • Product Strategist

    4 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    About the RoleCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As a Product Owner, you will play a critical role in driving the development of cloud-hosted Software as a Service (SaaS) solutions that meet the needs of our customers.Key ResponsibilitiesIdentify and define customer...

  • Product Development Manager

    8 hours ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Product Development ManagerCrown Equipment Corporation is seeking a Product Development Manager to lead the development of cloud-hosted Software as a Service (SaaS) solutions. The ideal candidate will have experience in identifying business requirements and collaborating with technical teams to transform product/feature requirements into technical...

  • Technical Support Specialist

    3 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...

  • Electrical Systems Engineer

    3 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Electrical Engineer Job DescriptionCrown Equipment Corporation is seeking an experienced Electrical Engineer to join our team. As an Electrical Engineer, you will be responsible for designing and developing electrical systems for our material handling equipment.Key Responsibilities:Develop electrical based systems including electronics, component selection,...

  • Embedded Software Validation Engineer

    4 days ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    About Crown Equipment CorporationCrown Equipment Corporation is a leading manufacturer of material handling equipment, renowned for its innovative products, advanced engineering, and exceptional after-sales service.The company produces a wide range of forklifts, batteries, chargers, automation, and fleet management technologies that are revolutionizing the...

  • Electrical Systems Engineer

    3 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Electrical Engineer Job DescriptionCrown Equipment Corporation is seeking an experienced Electrical Engineer to join our team. As an Electrical Engineer, you will be responsible for designing and developing electrical systems for our material handling equipment.Key Responsibilities:Develop electrical systems, including electronics, component selection, and...

  • Technical Support Specialist

    4 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Title: Technical Support RepresentativeCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...

  • Mechanical Engineer

    1 day ago

    New Bremen, Ohio, United States Westerman, Inc. Full time

    Job SummaryThe Mechanical Engineer will support pre-sale technical activities and post-sale detailed engineering for assigned opportunities. This role will develop technical solutions for Westerman-s customers and lead technical representation for proposals/quotes and projects.Key Responsibilities Evaluate customer-supplied data to extract requirements...

  • Technical Support Specialist

    4 weeks ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Title: Technical Support RepCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...

  • Embedded Software Test and Validation Engineer

    4 days ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    About Crown Equipment CorporationCrown Equipment Corporation is a leading global manufacturer of material handling equipment, with a reputation for innovative product design, advanced engineering, and exceptional customer service.The company produces a wide range of forklifts, batteries, chargers, automation, and fleet management technologies that are...

  • Technical Support Specialist

    1 week ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job SummaryCrown Equipment Corporation is seeking a skilled Technical Support Representative to provide exceptional customer service and technical assistance to clients. As a key member of our team, you will be responsible for resolving technical issues, providing product information, and ensuring customer satisfaction.Key Responsibilities• Provide...

  • Embedded Software Validation Engineer

    5 days ago

    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Title: Embedded Software Test and Validation EngineerCrown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Embedded Software Test and Validation Engineer to join our Verification & Validation Team.Job Responsibilities:Lead all design qualification and validation activities for new product...

  • InfoLink User Support Specialist

    4 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. We are seeking a highly skilled InfoLink User Support Specialist to drive end-user adoption of our products and provide exceptional customer support.Key Responsibilities:• Collaborate with customers to develop and implement...

  • InfoLink User Support Specialist

    3 days ago

    New Bremen, Ohio, United States Crown Equipment Full time

    Job SummaryCrown Equipment Corporation is seeking a highly skilled InfoLink User Support Specialist to drive end-user adoption of our products. As a key member of our team, you will be responsible for helping customers develop and implement best practices and standard operating procedures.Key Responsibilities* Drive end-user adoption of Crown InfoLink...