Product Support Quality Engineer
4 days ago
About Crown Equipment Corporation
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient, and ergonomic lift truck possible to lower their total cost of ownership.
Job Summary
We are seeking a highly skilled Product Support Quality Engineer to join our team. In this role, you will be responsible for reducing warranty claims and minimizing the Company's overall warranty expense while improving customer satisfaction.
Key Responsibilities
- Conduct root cause analysis to identify and recommend process/product changes to reduce warranty claims.
- Monitor warranty trends and drive action on cross-product warranty issues.
- Establish and report on warranty key performance indicators.
- Gather voice of customer product data to drive activity across multiple departments.
Requirements
- Four-year college degree plus 4 years' experience.
- Experience with sensitive customer interface required as well as problem-solving skills and project management experience.
- Strong, influential presentation and communication skills required.
- Ability to work/collaborate effectively across multiple cross-functional groups required.
- Mechanical aptitude: ability to learn technical aspects of product required.
- Excellent computer literacy: Microsoft Word, Microsoft Excel, and presentation development in Microsoft PowerPoint required.
- Business Process Development: Experience in developing and mapping new business processes highly desired.
- ASQ (or equivalent) Certified Quality Engineer, Reliability Engineer, and/or Six Sigma Greenbelt desired.
- This position requires an individual with the flexibility to commute to, and work at various Company and supplier locations (less than 25% travel per year).
Work Authorization
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
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