Product Support Quality Engineer

3 days ago


New Bremen, Ohio, United States Crown Equipment Full time

Job Summary:

Crown Equipment Corporation is seeking a Product Support Quality Engineer to join our team. As a key member of our product support team, you will be responsible for reducing warranty claims and improving customer satisfaction.

Key Responsibilities:

  • Facilitate product team warranty reduction activities and perform root cause analysis.
  • Recommend process and product changes to minimize warranty claims.
  • Monitor warranty trends and drive action on cross-product warranty issues.
  • Establish and report on warranty key performance indicators.
  • Gather voice of customer product data and use it to drive activity across multiple departments.

Requirements:

  • Four-year college degree plus 4 years' experience.
  • Experience with sensitive customer interface and problem-solving skills.
  • Strong presentation and communication skills.
  • Ability to work effectively across multiple cross-functional groups.
  • Mechanical aptitude and ability to learn technical aspects of product.
  • Excellent computer literacy in Microsoft Word, Excel, and PowerPoint.
  • Business process development experience and ASQ certification desired.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees, including health, dental, and vision plans, flexible benefits, 401K retirement savings, life and disability benefits, paid holidays, paid vacation, tuition reimbursement, and more.



  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    About Crown Equipment CorporationCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient, and ergonomic lift truck possible to lower their total cost of...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Quality Engineering Co-op OpportunityCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...


  • New Bremen, Ohio, United States Crown Equipment Full time

    **Quality Assurance Engineer Internship Opportunity**Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is seeking a highly motivated and detail-oriented Production Support Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the efficient and safe movement of materials and products throughout our facility.Responsibilities:• Load and unload parts from production...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Title: Engineering ManagerCrown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Engineering Manager to join our team. As an Engineering Manager, you will be responsible for leading a team of engineers in the development of vehicle systems and software.Key Responsibilities:Lead a team of...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Summary:Crown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Engineering Manager to lead our product development team. As a key member of our engineering organization, you will be responsible for developing and implementing product strategies, managing cross-functional teams, and ensuring...

  • Product Strategist

    4 weeks ago


    New Bremen, Ohio, United States Crown Equipment Full time

    About the RoleCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As a Product Owner, you will play a critical role in driving the development of cloud-hosted Software as a Service (SaaS) solutions that meet the needs of our customers.Key ResponsibilitiesIdentify and define customer...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Product Development ManagerCrown Equipment Corporation is seeking a Product Development Manager to lead the development of cloud-hosted Software as a Service (SaaS) solutions. The ideal candidate will have experience in identifying business requirements and collaborating with technical teams to transform product/feature requirements into technical...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Electrical Engineer Job DescriptionCrown Equipment Corporation is seeking an experienced Electrical Engineer to join our team. As an Electrical Engineer, you will be responsible for designing and developing electrical systems for our material handling equipment.Key Responsibilities:Develop electrical based systems including electronics, component selection,...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    About Crown Equipment CorporationCrown Equipment Corporation is a leading manufacturer of material handling equipment, renowned for its innovative products, advanced engineering, and exceptional after-sales service.The company produces a wide range of forklifts, batteries, chargers, automation, and fleet management technologies that are revolutionizing the...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Electrical Engineer Job DescriptionCrown Equipment Corporation is seeking an experienced Electrical Engineer to join our team. As an Electrical Engineer, you will be responsible for designing and developing electrical systems for our material handling equipment.Key Responsibilities:Develop electrical systems, including electronics, component selection, and...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job Title: Technical Support RepresentativeCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...


  • New Bremen, Ohio, United States Westerman, Inc. Full time

    Job SummaryThe Mechanical Engineer will support pre-sale technical activities and post-sale detailed engineering for assigned opportunities. This role will develop technical solutions for Westerman-s customers and lead technical representation for proposals/quotes and projects.Key Responsibilities Evaluate customer-supplied data to extract requirements...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job Title: Technical Support RepCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    About Crown Equipment CorporationCrown Equipment Corporation is a leading global manufacturer of material handling equipment, with a reputation for innovative product design, advanced engineering, and exceptional customer service.The company produces a wide range of forklifts, batteries, chargers, automation, and fleet management technologies that are...


  • New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Title: Embedded Software Test and Validation EngineerCrown Equipment Corporation is a leading manufacturer of material handling equipment, and we are seeking an experienced Embedded Software Test and Validation Engineer to join our Verification & Validation Team.Job Responsibilities:Lead all design qualification and validation activities for new product...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job SummaryCrown Equipment Corporation is seeking a skilled Technical Support Representative to provide exceptional customer service and technical assistance to clients. As a key member of our team, you will be responsible for resolving technical issues, providing product information, and ensuring customer satisfaction.Key Responsibilities• Provide...


  • New Bremen, Ohio, United States Crown Equipment Full time

    Job Summary:Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. We are seeking a highly skilled InfoLink User Support Specialist to drive end-user adoption of our products and provide exceptional customer support.Key Responsibilities:• Collaborate with customers to develop and implement...

  • Product Owner

    2 weeks ago


    New Bremen, Ohio, United States Crown Equipment Corporation Full time

    Job Title: Product Owner - Cloud Hosted Software SolutionsCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their...