Store Manager

6 days ago


Santa Fe, New Mexico, United States Joann Full time

Job Summary

The Store Manager is a key leadership role at Joann, responsible for driving sales, inspiring the team, and creating a positive environment for customers and team members. This individual will coach, develop, and motivate the team to achieve store financial goals and ensure every customer finds their Happy Place at Joann.

Key Responsibilities

  • Customer Focus
    • Develop long-lasting customer relationships by identifying and anticipating customers' needs.
    • Connect with the greater community and act as a brand ambassador for Joann.
  • Team Leadership
    • Motivate, coach, and inspire the team to drive sales and exceed customer expectations.
    • Develop in-store talent by creating succession plans and effectively managing performance.
  • Operational Excellence
    • Ensure impeccable execution of operational policies and procedures.
    • Communicate new initiatives, leadership messages, and promotions.
  • Business Acumen
    • Continually stay informed on industry trends and seek out ways to stay relevant in the marketplace.
    • Drive sales by analyzing reports and identifying trends, creating strategies to achieve both individual and store goals.

Requirements

  • 3-5 years of retail leadership experience.
  • Ability to multi-task different areas of responsibility.
  • Ability to manage a store budget and labor levels.
  • Ability to maintain confidential information in a store.
  • Ability to recruit and train new talent.
  • Adaptable and "change-management" focused.
  • Coaching and mentoring skills.
  • Excellent problem-solving skills.
  • Excellent organization and communication skills.
  • Superior customer service skills and "customer-first" mindset.
  • Proficiency with inventory management software and POS software.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

Physical Demands

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.

Supervisory Responsibilities

Full supervision of a multi-unit store including all store personnel and duties including hiring and training.

Expected Availability

Available to work a flexible schedule, including days, evenings, weekends, and holidays.

Education & Experience

Education Minimum: High School Diploma or equivalent.

Education Preferred: Bachelor's degree in a related field.

Experience Minimum: 3-5 years of retail leadership experience.

Knowledge, Skills & Abilities

  • Ability to multi-task different areas of responsibility.
  • Ability to manage a store budget and labor levels.
  • Ability to maintain confidential information in a store.
  • Ability to recruit and train new talent.
  • Adaptable and "change-management" focused.
  • Coaching and mentoring skills.
  • Excellent problem-solving skills.
  • Excellent organization and communication skills.
  • Superior customer service skills and "customer-first" mindset.
  • Proficiency with inventory management software and POS software.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).


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