Operations Director

6 days ago


Santa Fe, New Mexico, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service.

Key Responsibilities
  • Lead and manage a high-performing store team, fostering a culture of engagement and productivity.
  • Supervise and direct store crew activities, ensuring seamless execution of operational and service initiatives.
  • Collaborate with the Store Manager to develop and implement action plans for operational and service improvement.
  • Provide exceptional customer service, addressing customer inquiries, concerns, and complaints in a timely and professional manner.
  • Assist with sales and inventory management, ensuring optimal stock levels and minimizing losses.
  • Manage employee staffing, training, and development, promoting a culture of growth and advancement.
  • Oversee financial management, including budgeting, forecasting, and expense control.
Requirements
  • Deductive reasoning ability, advanced analytical skills, and proficiency in computer systems.
  • Advanced communication skills, leadership, supervision, and influencing abilities.
  • Ability to work a flexible schedule, including early morning, overnight, and weekend shifts, as needed.
Preferred Qualifications
  • Experience as a retail manager or supervisor.
  • Education: High School diploma or equivalent preferred but not required.


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