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Customer Service Representative

2 months ago

Jersey City, New Jersey, United States Jamac Frozen Food Corp. Full time
Job Summary

We are a leading specialty food distributor, dedicated to providing exceptional service to the food industry. As a Customer Service Specialist, you will play a vital role in ensuring timely and accurate order fulfillment, while delivering outstanding customer experiences.

Key Responsibilities
  • Order Management: Process and fulfill customer orders with precision and attention to detail, ensuring accurate and timely delivery.
  • Customer Support: Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Product Knowledge: Stay informed about our products and services, offering recommendations and suggestions to customers as needed.
  • Collaboration: Work closely with sales staff to resolve customer order issues and provide excellent customer service.
  • Record Keeping: Maintain accurate customer records and update information as necessary.
Requirements
  • Experience: Previous food service office experience in customer service, inside sales support, and/or order entry is highly desirable.
  • Skills: Strong data entry skills, excellent communication and interpersonal skills, and the ability to build rapport with customers.
  • Education: High school diploma required, with a college degree preferred.
Benefits
  • Competitive Compensation: A competitive compensation package, including health and dental insurance, 401(k), life insurance, and paid time off.
  • Professional Growth: Opportunities for professional growth and development, including product purchase discounts.
Work Environment
  • Full-time Position: A full-time, in-office position with opportunities for overtime.
  • Convenient Location: Free parking in a private lot and easy access to public transportation.