Retail Sales Specialist and Equipment Repair Technician

2 weeks ago

Warwick, Rhode Island, United States Ace Hardware Full time

Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner is solely responsible for all employment-related decisions, including hiring, firing, discipline, supervision, staffing, and scheduling.

Ace Hardware Corporation will not receive any applications submitted for this position and has no control over interviews or hiring decisions. The independent store owner will be your only employer.

The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and are used by independent store owners under a license.


Company Overview

Salk's Hardware and Marine is a family-owned and operated multi-store Ace Hardware branch with over a century of service in the community.

We are committed to delivering exceptional customer experiences and expert product knowledge. We seek enthusiastic individuals eager to learn and grow with us.


Position Summary

The Retail Sales Specialist and Equipment Repair Technician is tasked with providing outstanding customer service while maintaining optimal inventory levels across all departments, particularly in the outdoor power tool section.

As needed, this role involves servicing and repairing all Stihl products in accordance with vendor warranties and guidelines, utilizing factory parts in a timely manner.


Key Responsibilities

Customer Service:

  • Represent the store positively.
  • Assist customers proactively in resolving issues.
  • Greet customers upon entry and thank them upon exit.
  • Maintain a friendly and approachable demeanor.
  • Answer all calls and pages promptly and courteously.
  • Address customer complaints and work towards resolutions.
  • Possess comprehensive product knowledge and familiarity with store layout.
  • Communicate service and repair timelines clearly to customers.
  • Execute the Stihl repair process, including warranty processing and claims.

Store Operations:

  • Foster a positive, professional, and safe work environment.
  • Oversee the general operations of the outdoor power department.
  • Manage product inventory levels to ensure profitability.
  • Ensure compliance with inventory management practices to minimize shrinkage.
  • Direct preventative maintenance and repairs to protect physical assets.
  • Supervise the receiving, stocking, and organization of merchandise.
  • Maintain back stock levels effectively.
  • Ensure cleanliness and orderliness of the sales floor and stock areas.
  • Assist with overall store maintenance.
  • Ensure safe and efficient forklift operations.
  • Complete weekly price changes and monthly inventory counts.
  • Maintain current signage throughout the store.
  • Ensure an orderly sales floor, including promotional displays.
  • Oversee the processing of special orders and rain-checks.
  • Prepare promotional signage and products for customer access.

Qualifications:

  • High School diploma or GED required; degree preferred.
  • Training in small engine repair or equivalent experience.

Experience:

  • Previous retail experience is essential.
  • Experience with Stihl gas products is advantageous.
  • Small engine repair experience is required, including chainsaws, trimmers, and lawn equipment.
  • Willingness to complete Stihl certification training is necessary.

Physical Requirements:

Ability to stand, walk, lift up to 50 lbs, and climb as needed.

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