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Retail Sales Specialist and Equipment Repair Technician
2 months ago
Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.
The independent store owner is solely responsible for all employment-related decisions, including hiring, termination, and staff management.
Ace Hardware Corporation will not receive any applications submitted for this role and has no influence over the interview or hiring processes. The independent store owner will be your only employer.
The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and are utilized by independent store owners under a licensing agreement.
Company Overview
Salk's Hardware and Marine is a family-owned and operated multi-store Ace Hardware branch. With over a century of service, we are a vital part of our communities in Rhode Island, dedicated to delivering exceptional customer experiences and expert product knowledge.
Position Summary
The Retail Sales Specialist and Equipment Repair Technician is tasked with providing outstanding customer service while maintaining optimal inventory levels across all departments, with a particular emphasis on the outdoor power-tool section.
As needed, this role involves servicing and repairing all Stihl products in accordance with vendor warranties and guidelines, utilizing factory parts efficiently.
Key Responsibilities
- Customer Engagement: Represent the store positively and assist customers in resolving issues.
- Welcome customers upon entry and express gratitude upon their departure.
- Maintain a friendly and approachable demeanor, collaborating effectively with both customers and colleagues.
- Respond promptly and courteously to all calls and inquiries.
- Address customer complaints, striving for resolutions that align with the store's interests.
- Demonstrate comprehensive product knowledge and familiarity with store layout.
- Communicate service and repair timelines clearly to customers.
- Execute the Stihl repair process, including warranty processing and claim submissions.
Store Operations:
- Foster a professional and safe working environment for all staff.
- Oversee the daily operations of the outdoor power department.
- Manage product inventory levels to support store profitability in line with corporate objectives.
- Ensure adherence to policies aimed at minimizing inventory shrinkage.
- Direct preventative maintenance and repairs to safeguard physical assets.
- Supervise the receiving, stocking, and organization of merchandise.
- Maintain back stock levels effectively.
- Ensure cleanliness and orderliness across the sales floor and stock areas.
- Assist with overall store maintenance.
- Ensure safe and efficient forklift operations.
- Oversee the implementation of weekly price changes and monthly inventory counts.
- Ensure that signage throughout the store is current and accurate.
- Maintain a tidy sales floor, including end caps and promotional displays.
- Ensure proper handling of special orders and rain-checks.
- Prepare promotional signage and products for customer access.
Qualifications:
- High School diploma or GED required; degree preferred.
- Training in small engine repair or related fields is advantageous.
Experience:
- Previous retail experience is essential.
- Experience with Stihl gas products is a plus (bronze or silver training).
- Small engine repair experience is required, including chainsaws, pole-saws, hedge-trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
- Willingness to complete Stihl certification training is necessary.
Physical Requirements:
Ability to stand, walk, lift up to 50 lbs, and climb as needed.