Customer Service Representative
4 weeks ago
Job Summary:
Nesco Resource is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via various communication channels.
Key Responsibilities:
- Interact with customers to resolve inquiries and issues in a timely and professional manner.
- Prepare and process documents related to returns, exchanges, and other customer requests.
- Update databases with status of returned materials and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- May schedule field service repair calls.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems.
Requirements:
- High school Diploma / GED or Secondary Education completed.
- 8 years experience in customer service or a related field.
About Nesco Resource:
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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