Guest Service Representative
3 days ago
At Nothing Bundt Cakes, we're looking for a Guest Service Representative to join our team. As a key member of our bakery team, you'll be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities:- Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
- Suggest additional merchandise to complete a unique celebration.
- Process guest orders efficiently and accurately, inviting guests to join our email club for special promotions.
- Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of merchandise and cake display cases.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies, including dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
- Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
- Exhibits high energy and strong interpersonal skills.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized, and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic and can perform calculations when needed.
We're committed to bringing joy to our guests and our communities, and we're looking for team members who embody our values and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections. If you're passionate about delivering exceptional customer service and creating memorable experiences, we'd love to hear from you
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