Market Operations Manager

We are seeking a highly skilled and experienced Market Manager to join our team at Time Out Group Plc. As a Market Manager, you will be responsible for ensuring the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with our company's expectations.

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency.
• Focus on succession management, training, and development of all Market employees.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the Market team.
• Promote organization in industry, manufacturing, and/or trade associations.
• Work closely with the General Manager, Public Relations, and Marketing teams on plans that result in optimum recognition and maximizing the number of covers for the Market.
• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping, and through the capital budgeting process alongside with the General Manager.
• Process the weekly schedule and payroll for the hourly staff.
• Conduct pre-shift meetings and assist team members with any inquiries.
• Develop and implement operating standards, policies, and procedures to be followed by the management team.
• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary.
• Ensure that the performance appraisal tools are being utilized consistently and effectively.
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams.
• Make decisions and take action based on previous experience and good judgment, revising procedures as needed to accommodate unusual situations.
• Interact with all department personnel, Market, and vendor staff as needed.
• Develop and implement cost-saving and profit-enhancement measures.
• Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
• Create and execute action plans for any areas that need improvement or are in critical situation.
• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements are in compliance with Department of Health, OSHA, and any city or state agencies, and ensure all managers are aware of any changes in the law.
• Participate in the development of the annual budget for the entire restaurant; develop short- and long-term financial operating plans.
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
• Open and/or close the Market daily as scheduled following established standards and guidelines.
• Follow up on cash handling procedures.
• Assist Management as needed in any other task necessary to ensure successful operations of the Market.
• Engage with guests at the Market to ensure guest satisfaction.

• Minimum of two to three years of restaurant operations experience required.
• Expert knowledge of restaurant operations, including food, beverage, service techniques, and guest interaction.
• Proficient in Windows Microsoft Office, Mac OSX, POS system.
• Strong problem-solving skills.
• Ability to lead by example and act in a professional manner always.
• Ability to communicate effectively and assertively, both verbally and in writing, with staff, clients, and the public.
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to demonstrate a positive attitude always, as well as, keep an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain personal integrity, composure, and stay focused.

Time Out Group Plc is a dynamic and pioneering brand that believes in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are, as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

Through Time Out Media and Time Out Market, we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. Time Out Media's multiple digital and physical channels span websites, mobile, social media, video, audio, and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel, and entertainment in 333 cities and 59 countries. The Company is giving international, national, and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks, and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and the portfolio currently includes eight Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'. Time Out is a dynamic, pioneering brand, and so is our team. We want to work with the best and brightest talent because we work for the world's greatest cities, the people enjoying them, and the businesses in them. As a truly global team, we get to collaborate with colleagues from New York to Paris, Cape Town, and Sydney and beyond. It's our expertise, authenticity, and collaboration that make us successful and a unique team.