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Customer Engagement Representative

2 months ago

Duluth, Minnesota, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a Customer Experience Specialist, you will play a pivotal role in creating memorable interactions for our customers. This full-time entry-level position offers a range of benefits tailored to your needs and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards for engaging with new products
  • Opportunities for self-paced learning in various fields such as sales, leadership, and diversity

As a Customer Experience Specialist, you will represent Best Buy, engaging with customers to understand and fulfill their immediate and future needs. Your goal will be to foster long-lasting relationships through personalized service.

We provide extensive training to equip you with the necessary skills to recommend the right products and services. You will gain in-depth knowledge of our offerings and develop your customer service expertise in a supportive environment.

At Best Buy, we strive to cultivate a workplace where every employee feels valued and included. We are dedicated to reflecting the diversity of the communities we serve, ensuring our workforce is representative of our customer base.

Key Responsibilities:

  • Warmly greet and engage customers, creating a welcoming atmosphere.
  • Utilize your skills to recommend suitable products and services based on customer needs.
  • Act as a brand ambassador, showcasing your passion for Best Buy and its offerings.
  • Assist customers with their orders, returns, and exchanges.
  • Commit to ongoing learning and self-improvement to enhance your expertise.
  • Leverage available resources to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth by supporting customer-centric initiatives.
  • Maintain a clean and well-stocked department, ensuring an organized shopping experience.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates various availability, including weekends and holidays.