Customer Support Associate
2 weeks ago
Client Relations Specialist
At Duluth Dodge Inc, we take pride in our commitment to excellence, integrity, and a family-like culture. Each member of our team is essential to our success as we evolve in the online sales and marketing landscape. The Customer Care Center serves as the initial point of contact for customers reaching out about vehicles through various channels. It is crucial for candidates to be personable, quick-thinking, and possess a proactive attitude. Collaboration and teamwork are vital to the Duluth Dodge experience, ensuring that every day presents unique challenges and opportunities.
Position Overview
We seek a driven individual eager to acquire new skills, adapt to changing customer demands, and guide clients through the sales journey. An entrepreneurial mindset is advantageous in this distinctive role, where innovative and constructive ideas are highly valued. The ideal candidate will demonstrate strong communication skills and a readiness to thrive in our supportive work environment.
Qualifications
- Prior experience in a customer service role
- Willingness to exceed expectations
- Collaborative team player with a desire for continuous improvement
- Able to navigate a dynamic work environment
- Exemplary and courteous communication style
- Positive, diligent work ethic
- Proficient computer skills
- Valid driver's license
Key Responsibilities
- Handle incoming calls for the sales department
- Respond promptly to online sales inquiries
- Utilize CRM systems for tracking communications, including emails, calls, and texts
- Collaborate with colleagues to enhance the customer care center, sharing insights and testing strategies
- Engage with various departments to deepen understanding of sales processes
- Develop marketing strategies that promote retail sales and service appointments
Benefits
- Comprehensive Medical, Dental & Vision Insurance
- 401K Plan with Matching Contributions
- Paid Vacation
- Opportunities for Career Advancement
- Paid Training Programs
- Complimentary Saturday Lunches
- Long-term Job Security
- Discounts on Products and Services
Join Us as a Client Relations Specialist
We invite you to explore this opportunity to become part of the Duluth Dodge family, where your contributions will be valued and recognized.
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