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Customer Service Representative

2 months ago

Columbia, Missouri, United States Bandana's BBQ Full time
About Bandana's BBQ

We are a family-owned, small chain restaurant dedicated to providing an exceptional dining experience to our guests. Our mission is to treat every guest as if they are a guest in our home, and our motto is to deliver Perfect, Fast, Every time.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring a clean and friendly environment, and providing a high-quality dining experience.

Responsibilities
  • Deliver the mission statement and motto to each guest 100% of the time.
  • Ability to speak, read, write, and understand the primary language of the work location for the guests who typically visit the work location.
  • Ability to use computer systems to input order information.
  • Must be guest sensitive and possess a sense of timing to serve different elements of dining experience at proper time (Drinks, Food, and Dessert).
  • Must be able to stand and exert fast-paced mobility for periods of up to six hours in length.
  • Must have a good sense of balance, be able to bend, kneel, and ability to lift bus-tubs and trays frequently weighing up to 25 pounds.
  • Ability to wipe down tabletops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant.
  • Transport plates, glasses, and baskets to and from dining room and kitchen about 40 times per shift.
Qualifications
  • We are committed to creating guest loyalty by providing the highest quality food and service.
  • We are committed to training and developing our people.
  • We take pride in our appearance and image in the community.
  • We have fun and do the right thing for our team members and guests.
  • We are committed to making money in an honest and ethical manner.