Customer Service Representative

3 weeks ago


Billings, Montana, United States Karen Smith - State Farm Agent Full time
Job DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who can provide policy information, assist clients with policy changes and updates, and process insurance claims. If you have strong communication and interpersonal skills, are detail-oriented and able to multitask, and have previous customer service experience, we encourage you to apply.

Responsibilities:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.


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