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Customer Service Representative
1 month ago
At O'GARA Beverly Hills, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Answer all incoming calls in a friendly and professional manner, and transfer them to the appropriate person or department quickly.
- Efficiently communicate with callers, take messages, and minimize the time they are put on hold.
- Handle customer complaints effectively and direct the customer if required to the appropriate manager.
- Welcome visitors in a warm and friendly manner, and answer any questions customers may have.
- Maintain the general office filing system.
- Receive deliveries, sort, and distribute incoming mail.
- Maintain a professional appearance and neat work area.
- Take inventory of office supplies and refreshments, restock as needed.
- Ensure that warranty claims are processed accurately in a timely manner.
- Prepare and submit claims for warranty to the manufacturer.
- Reconcile warranty Repair Order written for proper completion according to the policies and procedures.
- Follow up with the factory and distributors regarding unpaid claims.
- Keep up to date on all pertinent information (e.g., factory recalls, bulletins, etc.).
- Identify any issues with the processing of the claims.
- Establish and maintain relationships with the manufacturer's designated warranty representative.
Requirements and Qualifications:
- High school diploma or equivalent.
- Proficient in Microsoft Office, and data entry experience.
- Multi-line telephone experience.
- Professional appearance and disposition.
- Fluent in English language.
- Strong listening skills.
- Excellent verbal and written communication skills.
- Must be able to convey messages to employees clearly and quickly.
- Detail oriented.
- Problem solver.
- Outstanding customer service skills.
- Must be a team player, self-motivated.
- Ability to multi-task.
Benefits:
- Health, Dental, and Vision coverage for employees.
- 401K Plan.
- Paid time off.
- Paid training, growth opportunities.
- Employee vehicle purchase plans.
- Discounts on products.
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
